FAQ
Q
Can your company take on the responsibility of loading, delivering and customs clearance of cars in China?
A
Yes, of course, we can do that.
Q
what is your After-sales service and service center mechanism?
A
1. If the vehicle itself fails and is within the warranty scope, it is equivalent to the domestic 4S treatment scheme, that is, the customer submits the picture and the cause of the failure, and then directly approves the maintenance cost after the audit 2. If the fault is caused by the owner himself or herself and cannot be repaired beyond the ability of the owner, we will provide video guidance. 3. In case of batch or need of technical consultants, both parties shall negotiate the cost and dispatch personnel.
Q
How will issues regarding the warranty of electric vehicles be resolved during the warranty period, what kind of warranty are you willing to provide us with for your electric vehicles?
A
For sample cars, we will provide some wearing parts to customers.For formal orders, during the warranty period, a certain proportion of wearing parts and spare parts will be provided according to historical data and experience, as well as detection equipment.If there are problems in the warranty period, we will provide the same solution as the Chinese buyers. The system will carry out the warranty application process. After the company reviews, we will approve the related costs of the warranty to your company for the customer's warranty treatment.
Q
Do you have space for a spare tire in the electric car itself?
A
Not all cars are equipped, if you need, we can recommend the corresponding model to you
Q
Does each car have a charger so that it can be plugged in with a simple plug?
A
every car will be equipped with a normal charger, we can also customize as your sepecial requirement.
Q
How to place an order?
A
1). Contact customer service to determine the freight and product model, configuration, quantity and other detailed information (you can also arrange freight forwarding by yourself); 2). We provide you with a proforma invoice according to your final decision, which contains all product details; 3). You need to arrange 30% of the payment to our bank account, and then we will prepare the product to start production (the cycle is generally about 10 days, which can be shipped specifically for your order configuration quantity); 4). After the product is completed, the remaining payment is paid, and we arrange forwarder delivery (or we provide relevant information to arrange forwarder transportation by ourselves). 5). After completing this process, the customer service will track the product location and notify you when it is about to arrive and when it arrives, so that you can quickly prepare for customs clearance and other related issues. 6). After getting the items, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q
How to guarantee my order after placing an order?
A
We will track your order and provide production video throughout the process. After delivery, the location of the item will also be tracked and provided to you until you receive the item. There will also be dedicated customer service to receive your follow-up feedback
Q
Do you test all items before shipping?
A
Yes, we have passed 100% testing before shipment (basic equipment testing also includes roads, climbing, raining, over-water roads, etc.).
Q
How to ensure product quality?
A
Firstly, we passed the international quality system certification. Secondly, Alibaba Group has conducted field certification for our factory. Finally, you can entrust third party individuals or organizations to inspect our products before delivery.
Q
How to purchase the EVs from our company?
A
You can choose the model from our website. Also, you can tell our sales manger your specific requirements and we will recommend the suitable model to you. After you confirm the model and price, we can sign the contract.
Q
How do I recharge my electric car?
A
Simple-just plug it in! Each new car comes with a small charging device. Even if you have used up almost all your charge, in a mere 6-8 hours, your electric car has a full charge and is ready to go. Charge it at home overnight, or charge it at the office while you work! The charger is small enough to easily fit in a backpack or in the rear storage compartment.
Q
what is your after-sales service?
A
We have a professional after-sales service team, which can tailor the after-sales mode according to the needs of overseas agents, and provide online and offline comprehensive technical operation guidance, operation standardization manual, spare parts supply, customer relationship maintenance, etc., to provide timely and effective professional services for users
Q
Are electric car safe to ride on city streets?
A
All electric car are for street use. In many urban neighborhoods, you may find your electric car navigates narrow streets and passages more easily than your car. Because your electric car is a relatively small vehicle, you should always drive cautiously and defensively.
Q
What maintenance and servicing offers are available for the electric car ?
A
We offer a full maintenance service.
Q
If your company have the ability to do OEM?
A
We can do OEM.we can produce according to your samples or technical datas. We can build the molds and fixtures.
Q
What is your shipping type?
A
By ocean shipping、land transportation、Railway transportation
Q
Can you offer the exclusive agency?
A
EV business is new in almost every countries and the market is there and open, with free and fair competition to everyone. What we can do is to ensure the quality of the EV products and provide the after-sale services and technical guidance to help you grow your business. As far as we are concerned, no manufacturer can grant the sole authorization to its customers from the very beginning. Only when the sales reach a certain level, then the EV manufacturer can consider providing the exclusive authorization. Our company can provide you almost any brand of EVs from China, so if you are becoming really experienced and strong in the electric vehicles,and the sales reach a certain quantity or you can guarantee a certain sales volumn with an advanced deposit, then surely we can provide you the exclusive agentship of one or more different brands. For requirement of exclusive agentship, approximately the requirements for each brand will be: 1st year 1000units 2nd year 3000units 3rd year 5000units 4th years on, reasonable growing sales. if this sales quantity is achieved or guaranteed, then can get exclusive agency. (Although different brands have different requirements but generally this sales list workable for most brands)
Q
Why choose us?Why we buy from you instead of directly from the Car company?
A
We consolidate our varies domestic markets and oversea markets together to place big quantity order to car company, so we can always get the most competetive price and service from the car company. we have strategic relationship with most of the car companies to have close and mutul supporting relationship with them.
Q
Is your company a factory or a trader?
A
In fact, We are an automobile group, we have joint venture or strategic cooperation with many brand car factories in China. Especially we have very strong oversea marketing experience and ability, we are oversea marketing representative for them, with full right to represent them to export from China to all over the world.
Q
What models do you have for sale?
A
We have all kinds of Electric vehicle, such as Sedan, Truck,Pickup, Bus/Coach,SUV,MPV,VAN,Mini,Special vehicle etc. May I know what is your business plan or requirement? We can recommend the best matching brands and models for you.
Q
What is your shipping terms?
A
EXW, FOB, CNF, CIF.
Q
What is your payment?
A
TT, LC.
Q
Will you deliver the right goods as ordered? can I trust you?
A
Yes, we will. The core of our company culture is honesty and credit. We have never got any complaint from our customers.
Q
What's your warranty term?
A
We offer different warranty time for different products. Please contact us for detailed warranty terms.
Q
Does your factory do regarding quality control?
A
Quality is priority. We attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
Q
Can I mix different models in one container?
A
Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.
Q
What’s the delivery time?
A
It usually takes about 25 working days to produce an order from MOQ to 40HQ container. But the exact delivery time might be different for different orders or at different time.
Q
Do you have the products in stock?
A
Yes, we have most of them in stock.
Q
Can I get some samples?
A
We are honored to offer you samples for quality check.